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UX Lead at Motability Operations, responsible for shaping user-centered digital experiences using behavioural science, accessibility principles, and cross-functional collaboration across product, engineering, and research teams.
• Passionate about mentoring and coaching design professionals at all levels • Skilled in behavioural design and knowledgeable in psychological principles like cognitive load, habit formation, choice architecture, and nudging • Strong communication abilities, capable of presenting complex concepts to various stakeholders using appropriate methods and artifacts • Comfortable building trust-based relationships and working within cross-functional teams • Adaptable and driven by change, constantly looking for ways to innovate UCD practices • Hands-on experience in UX or product design roles across various devices and platforms • Strong analytical skills with a critical eye for evaluating UX practices against defined user and business outcomes • Committed to accessibility and inclusive design, with noteworthy expertise in WCAG 2.2 standards • Capable of challenging ambiguous problem statements and helping define clear success metrics • Experienced in using test-and-iterate approaches including usability studies and early UX research
• Champion and promote the integration of user-centered design across team roadmaps, ensuring decisions rely on customer feedback and behavioural analytics • Build relationships with senior stakeholders to influence strategic direction using measurable goals and data-driven artifacts • Apply accessibility standards such as WCAG 2.2 across web and native experiences to ensure inclusive design • Oversee the end-to-end quality of digital experiences from discovery through delivery, ensuring the right design fidelity at every stage • Collaborate with service designers to map complex ecosystems that include people, processes, and touchpoints • Guide iterative design cycles from hypothesis creation through prototyping and validation, especially including perspectives from disabled users • Govern and evolve the design system for consistency, scalability, and accessibility • Develop ethical behavioural design guidelines using psychological models that enhance trust and reduce friction in decision-making • Collaborate with researchers and analysts to test hypotheses and adjust behavioural strategies over time • Mentor and grow the UX design community by fostering a collaborative culture, guiding best practices, and possibly line managing mid and senior-level designers
• Annual discretionary bonus • 15% non-contributory pension scheme (9% during probation) • Life assurance at 4x base salary • Employee discount program via mobile app • Discounted electric/hybrid vehicle salary sacrifice scheme • Cycle to Work Scheme with onsite facilities • 28 days of annual leave with the option to buy or sell days • Private Medical Insurance and critical illness cover • Free access to healthcare apps including Peppy, Unmind, and Aviva Digital GP • Health screenings for employees over 50 • One paid volunteering day annually • Prayer and quiet rooms available in office • Optional benefits such as dental insurance, gym memberships, and health screenings for partners
• We promote a workplace where individuals feel empowered to be their authentic selves • We encourage applications from all backgrounds, aiming to build a diverse and inclusive team • We are committed to equal reward and recognition, regardless of race, gender, age, sexual orientation, or disability • Our offices are fully accessible and we encourage flexible and part-time working arrangements • We nurture a culture of trust, empowerment, and flexibility to support colleagues from all walks of life
• The company places strong emphasis on inclusivity, both in its hiring practices and day-to-day operations • They provide comprehensive accessibility measures and openly welcome employees from a wide range of backgrounds • Flexibility in working environments and the availability of support facilities such as prayer rooms reflect a thoughtful, people-first culture • Their focus on accommodating various working styles, including part-time and hybrid arrangements, showcases their commitment to inclusivity • Their values-driven approach — to care, find solutions, and drive change — supplements their DEI efforts with tangible action
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