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Lead UX Researcher at Awin, responsible for establishing and leading company-wide user experience research initiatives and shaping the culture of user-centric design across product and design functions.
• You have a minimum of 3 years of experience in a Senior or Lead UX Researcher position, with demonstrated success in strategic research leadership. • You’ve previously built or scaled a user research function within a technology-driven organization. • You possess deep knowledge across qualitative and quantitative research methodologies including usability testing, user interviews, and analytics. • You are highly skilled at synthesizing insights and communicating findings to both technical and non-technical stakeholders. • You bring strong team leadership abilities, coaching experience, and the resolve to inspire a user-focused mindset across diverse teams. • You are highly adaptable, capable of working in changing environments, and comfortable with initiating and managing process transformations.
• Defining and implementing UX research processes and methodologies across Awin. • Developing and evolving comprehensive user research strategies to support product and business decisions. • Leading and conducting research activities such as user interviews, usability testing, surveys, and contextual inquiries. • Championing user-centric decision-making across departments and promoting a unified voice of the customer. • Educating and mentoring internal teams on UX research principles and practices. • Analyzing and synthesizing complex data into actionable insights and presenting findings to stakeholders. • Advocating user research internally and externally to build strategic alignment and investment in customer insights. • Leading and nurturing a team of UX researchers by providing coaching, feedback, and professional development opportunities. • Collaborating with customer-facing teams to centralize user feedback mechanisms. • Managing a research repository to support efficiency and knowledge sharing across the organization.
• Flexi-Week: Enjoy a 4-day work week at full pay with no reduction in holiday allowance. • Flexi-Office Policy: Freedom to work from home, any Awin location, or other environments that suit your productivity. • Comprehensive Health Coverage: Includes private health, vision, dental, life assurance, and travel insurance. • Physical & Mental Well-being: Access to sports offers, mental health support, and wellness initiatives. • Professional Development: Learn through the Awin Academy, external trainings, or local language courses. • Remote Work Support: Receive monthly stipends and equipment assistance for your home office setup. • Peer Recognition: Appreciate your teammates using a voucher-based peer-to-peer recognition system.
• We champion uniqueness and authenticity; diversity is celebrated and inclusion is embedded in our DNA. • We welcome applicants from all backgrounds, identities, and experiences, providing equitable hiring pathways. • We actively nurture an inclusive culture through our global 'Life @ Awin' virtual hub and events. • We are transparent in our partner ecosystem and hold the same values for our internal teams. • We offer accommodations during hiring to ensure equitable experiences for candidates with diverse needs.
• Awin demonstrates a strong and proactive commitment to diversity, equity, and inclusion in both thought and operations. • The company not only acknowledges but encourages individual authenticity and varied backgrounds. • The inclusive language and accommodations during hiring reflect a human-centered approach that aligns with the UX mindset. • Structured DEI efforts are evidenced by virtual social hubs, transparent partnerships, and culture-first messaging. • Overall, Awin offers a work environment where inclusion, support, and recognition are prioritized alongside professional excellence.
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