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UX Service Designer on the Experience Design team at Standard Chartered Bank, based in London on a fixed-term contract.
• You bring 3-5 years of relevant experience in usability testing and/or ethnographic research within digital projects. • You demonstrate expertise in UX or service design, with capabilities ranging from user research to prototyping and accessibility audits. • You excel in applying human-centered design thinking methods to improve user journeys and interface experiences. • You are well-versed in working autonomously within large, international teams and have strong organizational and time-management skills. • You possess strong communication abilities and are culturally aware, making you a collaborative and empathetic team player.
• Collaborate across the Experience team and program teams to execute research initiatives aligned with business needs. • Use diverse user research methodologies to uncover and define employee experiences and organizational behaviors. • Utilize human-centered design thinking to design inclusive and seamless employee journeys and experiences. • Convert research insights into usable outputs such as personas and user journeys optimized across devices and interfaces. • Monitor user pain points within core features and propose, prototype, and test innovative experience improvements. • Consistently communicate design strategies, processes, and user insights to cross-functional stakeholders. • Provide thought leadership in incorporating a user-centered mindset into current and future UX decisions. • Serve as an ambassador for experience design across the organization, promoting a customer-first approach. • Contribute to refining and scaling the global design process framework within the organization. • Provide decipherable insights for stakeholders to guide decision-making and solution development.
• Competitive salary aligned with the company's Fair Pay Charter. • Core benefits include retirement savings, medical, and life insurance with access to additional voluntary options depending on your location. • Comprehensive leave policies including 20 weeks of parental leave, sabbaticals up to 12 months, and a minimum of 30 days combined annual and public holidays. • Flexible working models including remote work capabilities and customizable schedules. • Holistic wellbeing support such as the Unmind digital platform, mental health first-aiders, an employee assistance program, and development courses. • Continuous learning culture offering reskilling, upskilling, and access to learning tools and content. • A deeply inclusive and values-driven workplace environment committed to employee potential and psychological safety.
• We foster a workplace where everyone feels respected and empowered to reach their full potential. • We value and actively promote diversity across teams, business units, and global geographies. • We encourage a culture of belonging where individuals can bring their authentic selves to work. • We hold strong to the belief that inclusivity drives long-term success for both individuals and the business. • Our brand promise to 'be here for good' reflects our commitment to inclusion and integrity in all we do.
• Standard Chartered embraces an expansive and proactive DEI approach. • Their emphasis on psychological safety and cultural awareness is reflected in both policy and practice. • The company’s DEI principles are clearly embedded in their mission and everyday values. • A progressive stance on flexibility and inclusivity positions them as a forward-thinking employer. • Their consistent reinforcement of inclusion across global teams showcases a genuine commitment beyond surface-level initiatives.
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