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Senior Product, UX Designer at Zoom, with a specific focus on Zoom Contact Center.
• You have extensive experience applying human-centered design principles in fast-paced environments. • You are proficient with common design tools, particularly Figma, and you understand how to translate business goals and user needs into polished, meaningful designs. • You have a proven ability to resolve complex design challenges and craft impactful user experiences across multiple platforms. • You’ve mentored junior designers and are comfortable working independently while driving product strategy and execution. • You possess strong communication skills and can clearly articulate design decisions to diverse stakeholders. • You likely have a background in Design, HCI, or equivalent professional experience.
• Lead and execute strategic design initiatives aligning with business objectives and customer experience goals. • Innovate solutions by proactively developing new tools, processes, and methods to address complex design challenges. • Create comprehensive design documentation to articulate design intent, rationale, and workflows. • Collaborate closely with cross-functional teams from engineering to product management to ensure seamless integration. • Mentor junior designers, sharing insights and best practices to elevate overall team capabilities. • Identify potential risks or issues in customer experience early and present constructive and actionable solutions. • Own the design execution within assigned domains, delivering consistent and high-quality outcomes. • Conduct and lead a variety of user research methodologies including usability testing, journey mapping, interviews, and surveys.
• A comprehensive benefits program supporting physical, mental, emotional, and financial wellness. • Flexible work styles including remote, hybrid, and in-person options suited to your lifestyle. • Award-winning company culture centered around employee happiness and wellbeing. • Opportunities for meaningful community impact through various support programs. • Support for career development and professional growth in a collaborative environment.
• We are committed to fair hiring practices and evaluating every candidate based on skills and potential. • We offer accommodations during the hiring process for candidates with qualifying medical disabilities. • We strive to support and empower candidates and employees from all backgrounds. • We focus on building an inclusive workplace where individuals feel heard, valued, and safe. • We provide equal access and opportunity to grow and thrive within our organization.
• Zoom demonstrates a strong commitment to inclusive hiring, with transparent support systems for candidates requiring accommodations. • The company articulates meaningful diversity values and acts on them with dedicated processes during hiring. • While the wording reflects intent, further details beyond hiring would strengthen the authenticity of DEI efforts. • The language used suggests psychological safety and equitable practices are priority areas. • The tone is welcoming, and accommodations processes show proactive inclusivity particularly for differently-abled candidates.
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